Voice over Internet Protocol (VoIP) as a telephony solution allows small- and mid-sized businesses (SMBs) to choose between traditional desk phones (hardphones) or software-based devices (softphones). Read on to learn which option best suits your organization’s needs.

While many businesses are already using Voice over Internet Protocol (VoIP) phones to connect with their customers and other stakeholders, some still depend on traditional telephone systems to get the job done. This is because many organizations aren't aware of the crucial gains in productivity and efficiency that come with internet phones.

As a business owner, you should be aware of the different cyberattacks that can hurt your company. One of these is Voice over Internet Protocol (VoIP) eavesdropping. This occurs when cybercriminals infiltrate your VoIP network and listen in on your calls in hopes of stealing critical business information.

Voice over Internet Protocol (VoIP) services are taking over communications in the digital age, making office landlines a thing of the past. More companies are starting to deploy VoIP because it is reliable and cost-effective. But before you get your own VoIP system, you should consider several factors.

One of the most essential aspects of Voice over Internet Protocol (VoIP) systems you should consider is Quality of Service, or QoS. To make sure your provider will deliver optimal service with minimal downtime, ask them these questions about their QoS.
What is QoS?
VoIP providers and IT experts define QoS as the overall performance of a VoIP system or network.

Small businesses need every bit of competitive edge they can muster. Failing to do so puts their company at a significant disadvantage. One such area small enterprises should consider improving is their information system. An easy upgrade is to implement a unified communications (UC) solution.

Moving your business’s unified communications (UC) systems to the cloud offers many perks, including augmented security and scalability. You must, however, plan the migration carefully if you want to enjoy the move’s full benefits and avoid the possible risks that come with it.

Theft of service is the most common type of fraud that impacts Voice over Internet Protocol (VoIP) phone systems. Let’s take a closer look at how it affects VoIP networks and how your organization can prevent or minimize the risk of this type of fraud.

When an operator asks a client for permission to put them on hold, what they’re really saying is “Can you wait a short time not talking to anybody?” A caller can be put on hold at different times throughout a call, and for varying durations. This lull used to be insufferable, but now you can improve customers’ on-hold experience with Voice over Internet Protocol (VoIP).

VoIP phone systems help make waiting on the line bearable or even downright enjoyable via the sharing of fun anecdotes and info, playing of on-brand music, and the conveyance of engaging messages.