Faqs

Studies show that proactive maintenance improves equipment longevity, uptime and efficiency, and provides cost savings over time. We offer a block of hours support to meet these type of support needs.

Proactive maintenance and monitoring for all covered equipment, operating systems and applications:

• Patch Management and Service Pack updates
• Anti-Virus and Anti-Spam management, updates and remediation
• Manage backups and restores
• Disk and memory optimization
• Manage user accounts
• Manage network and internet connectivity
• Manage Firewalls, Routers and Switches

Remote Help Desk, Lab/Bench Service and Onsite Service for all covered equipment, operating systems and applications:

• Servers, PC’s, Laptops, Firewalls, Routers and Switches
• Microsoft Windows 8 and 10 Pro Desktop Operating Systems
• Microsoft Office 2007, 2010 and 365
• Microsoft Windows Server 2008, 2012 R1 and R2
• Microsoft Exchange Server 2010
• Microsoft SQL Server 2008 and 2012
• And more

Vendor Management Services. We will manage all of your infrastructure vendors, allowing you and your staff to run your business, not your vendors. Anytime there is a problem with a device or line of business application serviced by a vendor we manage for you, it’s one call to us, and we take it from there, and work the problem to resolution with the vendor. We will even schedule any onsite visits required by the vendor, and oversee the successful remediation of the issue at hand.

• Broadband Vendors
• Phone Service Vendors
• Phone Equipment Vendors
• Copier/Fax/Scanner/Document Imaging Vendors
• Line of Business Application Vendors
• Hosted Website/Domain Registration Vendors

Examples of items that are not covered under our Flat Fee service plans include the cost of replacement or new hardware, or shipping costs, the cost of software licensing or renewal or upgrade fees, and the cost of any third party vendor or manufacturer support or incident fees. Whenever the potential arises for additional fees outside of our Flat Fee, you will always be notified in advance for approval.

We can take care of all of your business needs, using technology solutions to reduce your costs, increase your revenues and mitigate your business risks. Some examples of these solutions are:

• Cost-saving Voice and Data T1 and Integrated T1 Solutions
• Productivity-enhancing Voice Over IP services and solutions
• Revenue-generating Web Development solutions that drive clients to your Website
• Disaster Recovery and Business Continuity Planning to mitigate your risks in the event of Disaster
• Efficiency-boosting mobility solutions to keep your mobile workforce connected no matter where they are
• High availability solutions such as co-location Services for your critical systems

Just give us a call at 469. 656.3159 and we’ll be happy to schedule an appointment with you to discuss your particular business needs. In order to make certain that we can help your business, our process begins with a Technology Assessment that includes a Needs Analysis and a Cost Savings Analysis. We will examine the results of the assessment and make recommendations to meet your current and future business needs.

Yes we offer many different support contracts depending on your need. We can handle simple monitoring to complete outsourcing of service.

Yes. We offer onsite service. Most upgrades, repairs, maintenance, and some troubleshooting can be performed on-site.

Yes. We support products that were purchased from other manufacturers or businesses. However, warranties are not transferable. We would prefer to support these systems on a service contract. Ask us how a service contract can help save you money and increase your systems up-time.

There are several ways to contact us:

• Email Support: support@5ktech.com
• Sales: sales@5ktech.com
• Phone: 469.656.3159
• Fax: 855.235.3268

Yes. We will evaluate your requirements and give you a written competitive quote as soon as possible.

We provide onsite services to the DFW Metroplex Area.

Most users will purchase a new system when their current system is too old to upgrade or your current system is inadequate for your needs because it won’t run the software you need it to run. 5K Technical services will be your trusted advisor in helping you decide to buy or upgrade.

This varies for every person and business. It greatly depends on what you will be using the computer for most. We will assess your needs and ensure you have the correct information to make an informed decision. 5K Technical services will be your trusted advisor in helping you decide to buy or upgrade.

In many cases it usually cheaper to upgrade an existing system instead of purchasing a new one. However, depending on the age, health, and usage it may not be cost effective to upgrade because the computer you are upgrading does not warrant it to be upgraded. 5K Technical services will help you decide and make the right decision either way.

5K Technical Services offers a 7-day money back guarantee on all systems purchased from us. You have 7 days to return a system for a full refund. This will help relieve some of the pressures from purchasing a new computer since you have a little bit of time to try it out before deciding to keep it.

5K Technical Services offers and sells all major brands of PC, Laptops, servers, etc. However, 5K Technical Services also provides customized systems and will work with you to build a system that fits your needs and budget.

5K Technical Services utilizes only the best components to build or upgrade your system. Each component is tested thoroughly to ensure performance and compatibility.

We offer all Windows and Mac OS based Operating Systems covering basic functions and useful tips and tricks.

Training will be held at your convenience and in a location of your choice.

Yes. We can teach you how to build your own computer, step-by-step, at your house or business. This will be based on our normal hourly rate.

Yes. We can teach you how to upgrade your own computer, step-by-step, at your house or business. This will be based on our normal hourly rate.

Some of the data recovery services we offer are the following:

• Unable to boot
• Virus attacks
• Delete of file
• Inaccessible drives or partitions
• Unable to run or load data
• Data corrupted
• Hard drive failure
• Hard drive crashes
• Unexpected Format of Hard Drive

No recovery, no charge.

This depends on the severity of the problem; chances of recovering the data vary on a case-by-case basis.

We can recover data from SATA, eSATA, USB, SSD, IDE, EIDE and SCSI, Fiber Channlel and RAID hard drive assemblies.

Yes. This will vary based on the type of systems and how you want to share data among them.

Yes. By connecting your Internet connection up to a home router, you will be able to access the Internet from any computer that is on the network.

Yes. There are various ways to accomplish this, either via another computer or with a network interface card in the printer just to name a few.

Yes, They need to have the correct security and encryption enabled immediately.

Yes. We can troubleshoot most home and small business networks even if we did not originally install it.

To answer this question accurately we would need to do an site assessment. In general most small networks contain a switch or a router, some network cable, and a PC or Printer with network cards.

Let us complete a system assessment and help you figure this out. In many cases it is just a minor tune-up.

We offer all types of hardware upgrades from simple video card installations to changing out the motherboard and CPU.

This question depends on what is wrong with the computer. Most repairs cost around $100 to $150 in labor plus the cost of the replacement part.

We have a 10-day hardware warranty policy on all repairs. We will cover labor and previously replaced parts but not any additional parts that may be necessary to complete the job.

Yes, assuming your location is in the DFW Metroplex, we are able to service on-site. In some instances, we may need to take your system back to our offices to complete a repair.

Maintenance will speed up booting and loading times, increase the reliability of the computer, and protect it from harmful static build up that is caused by dust.

5K Technical Services offers hosting on servers located in Various Datacenters across the US for hosting your website.

Yes, you will have your own web address with no sub-directories.
i.e. (www.domainname.com)

Yes, we offer affordable update packages for our customers. We will not abandon you after your website is complete!